Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you change your mind about an order, or if there is a problem with your product, please contact us and we will do our best to help.

1. Returns if you change your mind

If you purchase a product from our website, you generally have the right to cancel your order within 14 days of receiving the goods, without having to provide a reason.

If you decide to cancel, please contact us within the 14-day cancellation period.

After notifying us that you wish to cancel, you must return the goods within 14 days.

The product should be returned in its original condition, with its accessories, manuals and packaging where reasonably possible.

You are allowed to handle the product to the extent necessary to establish its nature, characteristics and functionality, similar to how you would be able to inspect it in a shop.

If the product has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may be entitled to make a deduction from the refund where permitted by law.

2. Return postage

For a change-of-mind return, the customer is responsible for the cost of returning the product unless we have agreed otherwise or applicable law requires us to cover the cost.

If the product is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can provide the appropriate instructions.

3. Refunds

Once we receive the returned product, or receive appropriate evidence that it has been returned, we will process your refund in accordance with applicable US consumer law.

Where a refund is due, it will generally be made using the original payment method.

For eligible cancellations, we will refund the standard delivery charge paid for the original order. If you selected a more expensive delivery option, we are only required to refund the cost of the least expensive standard delivery option available.

4. Faulty, damaged or incorrect products

If your product arrives faulty, damaged or not as described, please contact us as soon as possible.

Please provide:

Your order number
A description of the problem
Photos or videos showing the issue, where appropriate

We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.

US consumer law provides protections for faulty or misdescribed goods, including a short-term right to reject qualifying faulty goods and receive a refund.

Your statutory rights are not affected by this policy.

5. Products damaged through misuse

We may not be responsible for damage caused by misuse, accidental damage, unauthorised modifications or failure to follow the manufacturer's instructions.

This does not affect any rights you have where the product was already faulty or did not conform to the contract.

6. How to request a return

To request a return or cancellation, contact us at:

Email:

blauerozean08@gmail.com

Please include your order number and tell us whether you are requesting a cancellation, return, refund, replacement or reporting a fault.

We will provide the relevant return instructions.

7. Refund processing

Once your return has been received and assessed, we will process any applicable refund without undue delay and within the timeframe required by applicable US law.

Refunds will normally be sent to the original payment method.